Privacy Policy Assistance

Information on the protection of personal data

Pursuant to Legislative Decree No. 196/2003, as amended (“Privacy Code”) and Regulation (EU) 2016/679 (the “Privacy Regulation”), Vemer S.p.A, with registered office in Via Camp Lonc 16, Villapaiera Feltre (BL), 32032 - Italy, VAT No. 01041410257, e-mail info@vemer.it, in its capacity as Data Controller (hereinafter, the “Data Controller”), hereby informs you that your personal data will be processed to manage your request to be contacted by the Data Controller.

Through the “Assistance” area, you may ask us for clarifications on our products, it being understood, in any case, that all information concerning the functionality and installation of the products is set out in detail in the instruction manual enclosed with the product itself. We ask you not to indicate in the fields provided to describe your request data defined by the Privacy Regulation as special data (e.g. relating to your state of health, religious orientation, etc.).

The legal basis for the processing is the performance of a service within the meaning of Article 6(1)(b) of the Privacy Regulation and, therefore, no express consent will be required from you in order to process your request.

The data you provide will mainly be processed on paper and/or IT tools under the authority of the Data Controller, by persons specifically designated, authorised and instructed to process them (pursuant by Articles 2-quaterdecies of the Privacy Code and 29 of the Privacy Regulation). You are hereby informed that appropriate security measures are observed, including in accordance with Articles 5 and 32 of the Privacy Regulation, to prevent loss of data, illegal or incorrect use and unauthorised access.

The data may be communicated, within the EU, in full compliance with the provisions of the Privacy Regulation, to the following parties: public entities and/or authorities, where required by law or at their request; to the structures, subjects and external companies which the Data Controller uses to carry out activities connected with, instrumental to or consequent upon the execution of the “Assistance” service; to external consultants, even when not designated in writing as Data Processors. An up-to-date list of the designated Data Processors can be provided at the request of the Data Subjects.

In the event that a Data Protection Officer is appointed, his or her identification data will be disclosed by publication of the same, supplementing this disclosure.

Subject to legal obligations, your personal data will be stored for a period not exceeding 6 months.

Articles 15 et seq. of the Privacy Regulation grant the Data Subject the right to obtain, in the manner and within the limits established by Article 2-undecies of the Privacy Code and Article 12 of the Privacy Regulation:

  • confirmation of whether or not personal data relating to them exist, even if they have not yet been stored, and communication thereof in an intelligible form;
  • an indication of the origin of the personal data, the purposes and methods of processing, the logic applied in the event of processing carried out with the aid of electronic instruments, the identification details of the Data Controller;
  • the updating, rectification, integration, erasure, anonymisation or blocking of data processed in breach of the law - including data whose storage is not necessary in relation to the purposes for which the data are collected or subsequently processed -, the certification that such operations have been brought to the attention, including as regards their content, of those to whom the data have been communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate effort compared to the right protected.

The Data Subject also has the right:

  • to revoke consent (where given) to the processing of personal data at any time (without prejudice to the lawfulness of the processing based on the consent given before revocation);
  • to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning him/her, even if pertinent to the purpose of collection;
  • to object, in whole or in part, to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication;
  • to lodge a complaint with the Italian Data Protection Authority in the cases provided for in the Privacy Regulation, by addressing it directly to Garante per la protezione dei dati personali: Website www.garanteprivacy.it - E-mail: protocollo@gpdp.it - Telephone switchboard: (+39) 06.69677.1;
  • the portability of personal data within the limits of Article 20 of the Privacy Regulation.

The complete form for exercising rights can be found at the link with instructions on how to complete it and send it to the Data Controller.

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